Update 4.24.25
The Premium Bag Toiletry Kit does not contain any items, this item is only a toiletry bag. If a customer calls stating they received an empty bag, let them know the items in the picture are not...
FIS Redemption Calendar
If customer calls in to redeem but it's after the Redemption End Date, this is considered a Late Redemption - agent is to submit ticket and include participant ID # or if they do not have it, their first four and last four digits of their credit card # and item # that customer would like to redeem for.
If customer calls in to redeem and it's within the redemption time frame...
QU - Quit (go back to previous page)
E - Exit ((go back to previous page)
TR - Transactions (show list of transactions on cardholder's account)
PF - Page forward (brings you to next page)
PB - Page Back (brings you back to previous page)
*All other commands do not need to be used
...
Fast Track Rewards Customer Service #: 888-257-8365
New Admin Website 12/2024: https://reflections.inteqinsights.com/sessions/586918c9-55d5-4063-b47f-5fc58e9ea19c or https://reflections.inteqinsights.com/sessions and then choose “HP0”
Program Overview:
FIS is a financial institution credit card processor that processes transactions and produces credit card statements for over 4,000 clients. They will be running ongoing 90-day...
FastTrack Scorecard differs from FastTrack in that this program does not send a qualifier letter with the selection rewards from which to choose, but rather, the cardholder receives a letter stating that their points are available to redeem through Scorecard and to view their rewards website to view their point balance and browse the award catalog.
Member calls in to redeem but their account shows that they have...
Upon first calling, the member will receive the automated message:
"Thank you for calling Fast Track Rewards one of our agents will be with you in a moment."
Answering the Phone:
"Thank you for calling FastTrack Rewards may I please have your participant ID?"
If they do not have their participant ID, please ask "May I have the first and last 4 digits of your credit card number?" When entering the first 4/last 4 of the...
Earning Structure:
- Earn 1 point for ever net dollar spent excluding cash advances, balance transfers and returns.
- Upon qualifying for a reward at either the 500, 1000 or 1500 level, the cardholder will receive a qualifier letter in the mail. The letter includes an order form if the cardholder would like to send this via mail. The cardholder can also contact the call center to place their order at: (888)...
Customer Lookup
1.) When you open a session you will be prompted to log in as shown below. Enter your Login and password and press enter.
2.) You will then be provided with the below menu options.
3.) To look up information on a customer's account you would select option 1, "Customer Lookup" and press enter.
4.)...
Fast Track Mailings
1. Announcement Letter and Brochure
2. Self Mailer (Receive 2 reminders)
3. Qualifier Letter
Announcement Letter
Cardholder receives letter welcoming them to the program. Along with this letter, the cardholder also receive the full brochure showing the different items in each level.
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The following Status codes are used in the FastTrack Rewards Program
System Description
Additional Explanation
A
Active and mailable member
S
Suspended, Ineligible
*If a cardholder is trying to redeem and their account is listed as suspended. They will not be able to redeem even if the account says they are eligible for a reward. Please submit a ticket to the...
Fast Track Rewards
How do I earn points?
You will earn one (1) point for each dollar you spend in net purchases posted to your credit card account. Points are not redeemable for cash or credit.
What is posting date?
Posting date is the date which your transaction actually is recorded on your CREDIT card statement. This date follows the actual transaction date within days and sometimes weeks.
How am I eligible for the program?
...
-To be eligible for your free reward, you must make at least $500 in purchases on your CREDIT card during the program earning period noted on your welcome letter. Your spending level is determined by each dollar in net purchases posted on your credit card account during the program period. Any associated returns credited to your account will be subtracted from your spending total.
-Reward redemption occurs after program end. If you qualify for a reward at that time, you will automatically...
- Specialists can only communicate by daytime phone number. No email communication is available
- Tickets will be acted upon within 3-5 business days.
- After verifying all contact information with the customer, note that it was verified in the ticket notes
- Never include the full credit card number on a ticket. Only include the first 4 digits and last 4 digits of the card.
- If the ticket relates to a point discrepancy where we are missing transactions:...
