Knowledge base » Other » FIS - FastTrack Scorecard Program
FIS - FastTrack Scorecard Program
FastTrack Scorecard differs from FastTrack in that this program does not send a qualifier letter with the selection rewards from which to choose, but rather, the cardholder receives a letter stating that their points are available to redeem through Scorecard and to view their rewards website to view their point balance and browse the award catalog.
Member calls in to redeem but their account shows that they have already placed an order. The screen will look like this:
- You will see the date when reward was ordered
- The order # will be 9900999
- PB # in top left of cardholder's account begins with "50”
No need for ticket, just inform customer that they are in the scorecard program and unfortunately, we don’t have any information on this program.
Instruct customer to visit their rewards website to view their point balance and browse the rewards catalog.
Scorecard Mailers
1. Announcement Letter and Brochure
2. Self Mailer (Receive 2 reminders)
3. Redemption Letter
Announcement Letter
Cardholder receives letter welcoming them to the program. Along with this letter, the cardholder also receives the full brochure showing the different items available for the cardholder to redeem once the program has ended
Brochure
Self-Mailer
The self mailer is sent to the cardholder as a reminder to use their card for the program. They will receive 2 of these postcards in the mail during the program time.The participant ID is usually listed in the middle below the program dates. The Financial Institution name (or logo if they have it) is usually in the top left corner. The last 4 of the card enrolled in the program are not listed.
Redemption Letter
The redemption letter is received by the cardholder if they spent a minimum of $500. It states that they can redeem the points they earned by visiting their rewards website and choosing an award from the online catalog. If the cardholder does not spend a minimum of $500, they will not receive this letter after their program has ended and will not earn points.
Member calls in to redeem but their account shows that they have already placed an order. The screen will look like this:
- You will see the date when reward was ordered
- The order # will be 9900999
- PB # in top left of cardholder's account begins with "50”
No need for ticket, just inform customer that they are in the scorecard program and unfortunately, we don’t have any information on this program.
Instruct customer to visit their rewards website to view their point balance and browse the rewards catalog.
Scorecard Mailers
1. Announcement Letter and Brochure
2. Self Mailer (Receive 2 reminders)
3. Redemption Letter
Announcement Letter
Cardholder receives letter welcoming them to the program. Along with this letter, the cardholder also receives the full brochure showing the different items available for the cardholder to redeem once the program has ended
Brochure
Self-Mailer
The self mailer is sent to the cardholder as a reminder to use their card for the program. They will receive 2 of these postcards in the mail during the program time.The participant ID is usually listed in the middle below the program dates. The Financial Institution name (or logo if they have it) is usually in the top left corner. The last 4 of the card enrolled in the program are not listed.
Redemption Letter
The redemption letter is received by the cardholder if they spent a minimum of $500. It states that they can redeem the points they earned by visiting their rewards website and choosing an award from the online catalog. If the cardholder does not spend a minimum of $500, they will not receive this letter after their program has ended and will not earn points.
