2/27/2025
Legal Club Program Reminders
These members are not in Member IQ.
When a Legal Club member calls, the agent can answer any benefit related questions using the FAQs below. If the member is having any problems activating their online account (Guard Street only, not Legal Club), you can take their information and escalate to a supervisor who will create a TCAR. The member has access to the Guard Street benefits online once they log in to their Legal Club...
Guard Street Privacy Secure Save Script
03/24/20
Save Script
There are so many things you can do with Guard Street. Are you aware of all the ways we protect your privacy? Some of the important benefits are:
· Your plan includes a password manager so you can securely login and shop at sites like Amazon, Kohls and Target.
· You can protect your identity and precious data with a Secure Email account...
Save Script
There are so many things you can do with your Secure Saver membership. Are you aware of all the ways you can save?
• You can also save up to 50% at leading stores like Target, Kohls and many more, plus you’ll receive hundreds of dollars in grocery coupons.
• You also have access to entertainment discounts. You can save up to 50% at over 23,000 locations like theme parks, sporting events and much more.
• Plus you also receive discounted movie tickets at AMC and easily...
Offered by Support.com and supported by Guard Street partners.
Who is Support.com?
· Support.com is a client of Guard Street
· Support.com is a tech support company, offering programs for both home and business
...
How to answer the phone: “Thank you for calling ID Shield For Business support, this is ____, how may I help you?”
Call Center Hours: 8:00am to 7:00pm CST Monday through Friday
Transfers
Tech support hours and phone number: 8am to 7pm CST Monday through Sunday. 1-833-321-5698
Transfer here if a member finds vulnerabilities on their monthly scan and they need help resolving.
Emergency response hours and phone number:...
Ø Offer protection kits with tools designed to proactively and securely lock your data and private information so cybercriminals, hackers, fraudsters and big data marketers can’t track you.
Ø We also offer ID theft protection monitoring, insurance and restoration (see separate training guide).
Ø Our customers are protected when:
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Answering the phone:
"Thank you for calling Guard Street, my name is _____, how may I help you?”
Closing:
"Thank you for calling (name of program), have a nice day"
...
•Refund Policy-02/27/2020
EFFECTIVE IMMEDIATELY:
While we will maintain our refund policy of a 30 day guarantee and refund a customer’s money within the first 30 days and maintain that after that period there will be no future billings, we will make a slight change for American Express customers.
· Should any AMEX customer indicate that they never enrolled in our program and...
GENERAL FAQ’s
What is Guard Street?
Guard Street offers packages of tools that protect your data and privacy. We take the guesswork out of figuring out how to get the best protection. We carefully developed packages with a set of tools that form a great personal data locking system. This includes encrypting your data and storing it on Swiss servers, providing secure email, secure internet navigation and much more. Guard Street is carefully designed to provide online...
Product-Legal Club of America
Family Protection Plan (our program, Privacy Plus will be included with this product)
Benefits Included:
· Digital Vault
· Secure Email
· Secure Web Tool
· Password...
