Knowledge base » Other » New Program-IDShield for Business
New Program-IDShield for Business
How to answer the phone: “Thank you for calling ID Shield For Business support, this is ____, how may I help you?”
Call Center Hours: 8:00am to 7:00pm CST Monday through Friday
Transfers
Tech support hours and phone number: 8am to 7pm CST Monday through Sunday. 1-833-321-5698
Transfer here if a member finds vulnerabilities on their monthly scan and they need help resolving.
Emergency response hours and phone number: Member can call 24/7 and leave a message and get their call returned quickly. 1-844-902-2533
Transfer here if a member has a Cyber Attack Emergency.
Powernet-If a member needs assistance setting up a scan, transfer to Powernet 1-513-434-3661.
Transfer here if a member cannot locate their IP Address when setting up scans or if they have detailed questions on IP Addresses.
IDShield transfer here if a member has billing questions or wants to cancel. Hours and phone number: 8am to 7pm CST Monday through Friday. 1-888-489-1183.
What is IDShield?
· IDShield offers the most comprehensive identity theft protection and restoration services for consumers available.
· IDShield for Business is a new service they are offering which is a comprehensive cybersecurity service for small businesses.
· Inte Q’s client, Guard Street provides the benefits and support for the IDShield for Business product.
· Members will be transferred to our customer service center in the event they have questions on benefits or need to be transferred to one of our benefit providers.
· Program cost: $79.95/month
· Client (IDShield) handles billing and cancellation: 1-888-489-1183.
4 Benefits
· Cyber Scan and Notifications – for your internal system/network
· Remote Technical Support – to remediate vulnerabilities.
· Cyber Emergency Assistance– cybersecurity experts advocate for your businesses.
· Cyber Liability Coverages – helps your business survive an attack.
Agent FAQ’s
Who will answer questions about the benefits? You
What if a customer needs to be transferred to IDShield, Support.com, Powernet, or Mullen? Always provide a warm transfer and give the customer the phone number just in case of a disconnect.
What if the customer has a billing question? Warm transfer the customer to IDShield.
What if the customer would like to cancel? Warm transfer them to IDShield.
What if the customer has an IDShield or LegalShield question? Warm transfer the customer to IDShield.
Where does a member login to the portal? https://ids4b.legalshield.com/
What if the member didn’t receive their welcome email? Warm transfer them back to IDShield so they can resend it.
What if a customer needs to be transferred to IDShield, Support.com, Powernet, or Mullen? Always provide a warm transfer and give the customer the phone number just in case of a disconnect.
How many IP addresses or URLs per license? Six
What if a customer has more than 6 IP addresses and/or URLs? They will need a second license at an additional fee. Warm transfer customer back to IDShield.
How often will it scan? Monthly
When will my first scan be ready to review? Approximately two business days.
What if the customer has an emergency (cyber-attack)? Inform them that you will transfer them to an emergency response specialist. They will leave a detailed message and receive a prompt call back. Then transfer to Mullen.
What if a member needs assistance setting up a scan? Warm transfer to Powernet at 1-513-434-3661.
Information you will have for each customer:
• Membership ID
• First Name and Last Name
• Company Name
• Physical Address
• Email Address
• Offer code.
Call Dispositions:
• Scan set up question.
• Tech support question
• Emergency response question
• Cancellation request
• Billing question
• General question
Use the FAQ’s below to help with the members questions.
Level 1 goes to Inte Q (all general questions and some Level 1.5 listed below)
Level 1.5 goes to Powernet (although Support.com is able to answer also)
Level 2 goes to Support.com
Level 3 goes to RGS / Mullen (these are emergencies)
GENERAL (LEVEL 1 Answered By Inte Q)
What are cyber vulnerability notifications?
When nearly 20 new cybersecurity vulnerabilities are identified every day, it is imperative to stay vigilant in detecting and addressing security holes or misconfigurations in your systems. Each new vulnerability discovered increases your level of risk, as attackers can often figure out how to exploit these vulnerabilities within days (sometimes hours) of their disclosure. The notifications on our reports tell you your system vulnerabilities each month and instructions for fixing them. Our cyber scan and notifications make this easy for you! You receive monthly updates on threats to your business.
What do the vulnerability notifications include?
As an organization that has sensitive information to safeguard, it’s critical to understand how you might be targeted. IDShield for Business provides a risk profile of your organization and monthly security scans of your Internet-facing devices, which look for weaknesses that an attacker might use to access your systems. Your reports include corrective recommendations that are risk-ranked based on priority and will provide you with the information you need to close security gaps and defend against attacks and data breaches.
Why should I use the cyber scan?
Failure to identify and address system vulnerabilities can result in data breaches, possible fines and expose your business to liability claims. You may also lose the confidence of existing and future customers.
How many public IP addresses and URLs are included in the cyber scan?
Each license includes up to six public IP addresses or URLs. For example, if you have five public IP addresses and one URL, that counts as one license. If you have seven public IP addresses and two URLs, this would count as two licenses and your company would need to sign up for a second license.
What if I have multiple companies or need more licenses?
Please call us at 1-888-489-1183.
How often does the cyber scan run?
Monthly
Are there any terms I need to be aware of before using the cyber scan?
Yes, please review the following link: https://portal.sikichlabs.com/terms. You are responsible for providing the correct information for the external vulnerability scan. We make no representations about the accuracy, reliability, completeness or timeliness of the Services or the results obtained from using the Services and you expressly agree that your use of the Services is solely at your own risk. Any unauthorized or prohibited use of the Services may subject you to civil liability, criminal prosecution, or both.
When will my first cyber scan be ready to review? (Inte Q can answer)
Approximately two business days.
What if I change my IP addresses or URLs? (Inte Q can answer)
After you set up your ongoing scans, you can update your IP address(es) or URL(s) through the form in your IDShield for Business portal.
How do I view my scan results? (Inte Q can answer)
Set up your scan by pressing the “Get Started” button above. Once you have completed the setup process, you can review your results at any time by clicking “View Results.” It will take approximately two days to view the results of your first scan.
My scan has finished and IS NOT passing. What do I do next? (Inte Q can answer)
Remediate the vulnerabilities listed by using your IT person or calling the Support service included with your plan.
SET UP (LEVEL 1.5 Answered by Powernet)
How do I set up the cyber scan?
· What time should I schedule my cyber scan to start?
· What is an IP address?
· What is the difference between a “public” and a “private” IP address?
· How do I find my IP address(es) and/or URL(s)?
SCANNING (Level 1.5 answered by Powernet)
· What if my scan shows “No Results”?
· What is a hostname?
· Why does my IP address change?
· How do I register a dynamic IP address?
· Which hosts do I need to register to be scanned?
· Can I scan my hostname?
TECHNICAL SUPPORT (Answered by Support.com)
· Can you assist with remediating these vulnerabilities listed in my portal?
· How long will this take?
· What if our company has vulnerabilities not included with my current IDShield for Business plan?
· Can I schedule an appointment?
CYBER EMERGENCY RESPONSE (Answered by Mullen)
· Our CEO was impersonated and sent an email instructing us to wire money to the wrong location. Can you help?
· We can’t get into our email and instead see a message about paying a ransom.
Website
Call Center Hours: 8:00am to 7:00pm CST Monday through Friday
Transfers
Tech support hours and phone number: 8am to 7pm CST Monday through Sunday. 1-833-321-5698
Transfer here if a member finds vulnerabilities on their monthly scan and they need help resolving.
Emergency response hours and phone number: Member can call 24/7 and leave a message and get their call returned quickly. 1-844-902-2533
Transfer here if a member has a Cyber Attack Emergency.
Powernet-If a member needs assistance setting up a scan, transfer to Powernet 1-513-434-3661.
Transfer here if a member cannot locate their IP Address when setting up scans or if they have detailed questions on IP Addresses.
IDShield transfer here if a member has billing questions or wants to cancel. Hours and phone number: 8am to 7pm CST Monday through Friday. 1-888-489-1183.
What is IDShield?
· IDShield offers the most comprehensive identity theft protection and restoration services for consumers available.
· IDShield for Business is a new service they are offering which is a comprehensive cybersecurity service for small businesses.
· Inte Q’s client, Guard Street provides the benefits and support for the IDShield for Business product.
· Members will be transferred to our customer service center in the event they have questions on benefits or need to be transferred to one of our benefit providers.
· Program cost: $79.95/month
· Client (IDShield) handles billing and cancellation: 1-888-489-1183.
4 Benefits
· Cyber Scan and Notifications – for your internal system/network
· Remote Technical Support – to remediate vulnerabilities.
· Cyber Emergency Assistance– cybersecurity experts advocate for your businesses.
· Cyber Liability Coverages – helps your business survive an attack.
Agent FAQ’s
Who will answer questions about the benefits? You
What if a customer needs to be transferred to IDShield, Support.com, Powernet, or Mullen? Always provide a warm transfer and give the customer the phone number just in case of a disconnect.
What if the customer has a billing question? Warm transfer the customer to IDShield.
What if the customer would like to cancel? Warm transfer them to IDShield.
What if the customer has an IDShield or LegalShield question? Warm transfer the customer to IDShield.
Where does a member login to the portal? https://ids4b.legalshield.com/
What if the member didn’t receive their welcome email? Warm transfer them back to IDShield so they can resend it.
What if a customer needs to be transferred to IDShield, Support.com, Powernet, or Mullen? Always provide a warm transfer and give the customer the phone number just in case of a disconnect.
How many IP addresses or URLs per license? Six
What if a customer has more than 6 IP addresses and/or URLs? They will need a second license at an additional fee. Warm transfer customer back to IDShield.
How often will it scan? Monthly
When will my first scan be ready to review? Approximately two business days.
What if the customer has an emergency (cyber-attack)? Inform them that you will transfer them to an emergency response specialist. They will leave a detailed message and receive a prompt call back. Then transfer to Mullen.
What if a member needs assistance setting up a scan? Warm transfer to Powernet at 1-513-434-3661.
Information you will have for each customer:
• Membership ID
• First Name and Last Name
• Company Name
• Physical Address
• Email Address
• Offer code.
Call Dispositions:
• Scan set up question.
• Tech support question
• Emergency response question
• Cancellation request
• Billing question
• General question
Use the FAQ’s below to help with the members questions.
Level 1 goes to Inte Q (all general questions and some Level 1.5 listed below)
Level 1.5 goes to Powernet (although Support.com is able to answer also)
Level 2 goes to Support.com
Level 3 goes to RGS / Mullen (these are emergencies)
GENERAL (LEVEL 1 Answered By Inte Q)
What are cyber vulnerability notifications?
When nearly 20 new cybersecurity vulnerabilities are identified every day, it is imperative to stay vigilant in detecting and addressing security holes or misconfigurations in your systems. Each new vulnerability discovered increases your level of risk, as attackers can often figure out how to exploit these vulnerabilities within days (sometimes hours) of their disclosure. The notifications on our reports tell you your system vulnerabilities each month and instructions for fixing them. Our cyber scan and notifications make this easy for you! You receive monthly updates on threats to your business.
What do the vulnerability notifications include?
As an organization that has sensitive information to safeguard, it’s critical to understand how you might be targeted. IDShield for Business provides a risk profile of your organization and monthly security scans of your Internet-facing devices, which look for weaknesses that an attacker might use to access your systems. Your reports include corrective recommendations that are risk-ranked based on priority and will provide you with the information you need to close security gaps and defend against attacks and data breaches.
Why should I use the cyber scan?
Failure to identify and address system vulnerabilities can result in data breaches, possible fines and expose your business to liability claims. You may also lose the confidence of existing and future customers.
How many public IP addresses and URLs are included in the cyber scan?
Each license includes up to six public IP addresses or URLs. For example, if you have five public IP addresses and one URL, that counts as one license. If you have seven public IP addresses and two URLs, this would count as two licenses and your company would need to sign up for a second license.
What if I have multiple companies or need more licenses?
Please call us at 1-888-489-1183.
How often does the cyber scan run?
Monthly
Are there any terms I need to be aware of before using the cyber scan?
Yes, please review the following link: https://portal.sikichlabs.com/terms. You are responsible for providing the correct information for the external vulnerability scan. We make no representations about the accuracy, reliability, completeness or timeliness of the Services or the results obtained from using the Services and you expressly agree that your use of the Services is solely at your own risk. Any unauthorized or prohibited use of the Services may subject you to civil liability, criminal prosecution, or both.
When will my first cyber scan be ready to review? (Inte Q can answer)
Approximately two business days.
What if I change my IP addresses or URLs? (Inte Q can answer)
After you set up your ongoing scans, you can update your IP address(es) or URL(s) through the form in your IDShield for Business portal.
How do I view my scan results? (Inte Q can answer)
Set up your scan by pressing the “Get Started” button above. Once you have completed the setup process, you can review your results at any time by clicking “View Results.” It will take approximately two days to view the results of your first scan.
My scan has finished and IS NOT passing. What do I do next? (Inte Q can answer)
Remediate the vulnerabilities listed by using your IT person or calling the Support service included with your plan.
SET UP (LEVEL 1.5 Answered by Powernet)
How do I set up the cyber scan?
· What time should I schedule my cyber scan to start?
· What is an IP address?
· What is the difference between a “public” and a “private” IP address?
· How do I find my IP address(es) and/or URL(s)?
SCANNING (Level 1.5 answered by Powernet)
· What if my scan shows “No Results”?
· What is a hostname?
· Why does my IP address change?
· How do I register a dynamic IP address?
· Which hosts do I need to register to be scanned?
· Can I scan my hostname?
TECHNICAL SUPPORT (Answered by Support.com)
· Can you assist with remediating these vulnerabilities listed in my portal?
· How long will this take?
· What if our company has vulnerabilities not included with my current IDShield for Business plan?
· Can I schedule an appointment?
CYBER EMERGENCY RESPONSE (Answered by Mullen)
· Our CEO was impersonated and sent an email instructing us to wire money to the wrong location. Can you help?
· We can’t get into our email and instead see a message about paying a ransom.
Website
