Knowledge base » Other » How to answer the phone/Closing the call
How to answer the phone/Closing the call
Answering the phone:
"Thank you for calling Guard Street, my name is _____, how may I help you?”
Ending of All Customer Service Calls when a refund was given:
"Mr/Mrs. _____, I have requested a credit to be issued to your account for $______. Your Cancel Code is: ____. Please note that the credit may not show on your account for a minimum of 72 hours.
Ending of All Customer Service Calls:
· Always end EVERY call with
o "Is there anything else that I can do to assist you? (Yes or No)
o Have I answered all your questions and satisfactorily resolved everything for you today? (Yes or No) If No: What can I assist you with?
o If you have any further questions, please call us at 1-800-517-4550 and we will immediately take care of you."
If the customer responds “No” above and it is refund related, provide the refund
"Thank you for calling Guard Street, my name is _____, how may I help you?”
Ending of All Customer Service Calls when a refund was given:
"Mr/Mrs. _____, I have requested a credit to be issued to your account for $______. Your Cancel Code is: ____. Please note that the credit may not show on your account for a minimum of 72 hours.
Ending of All Customer Service Calls:
· Always end EVERY call with
o "Is there anything else that I can do to assist you? (Yes or No)
o Have I answered all your questions and satisfactorily resolved everything for you today? (Yes or No) If No: What can I assist you with?
o If you have any further questions, please call us at 1-800-517-4550 and we will immediately take care of you."
If the customer responds “No” above and it is refund related, provide the refund
