3/31/2025
February Rewards-Delay
The February Rewards were sent out a week late. They will start getting in homes around 4/3-4/4 (majority should be in home by 4/8-4/9).
3/5/2025
Preferred Stores
When you see Preferred Store 6790 - Do It Best on the member record this means they make most of their purchases online, so they do not have a preferred store. When a customer calls with any reward issues you would need...
Customer Service Tickets: https://cslog.shcdirect.com/login.aspx
Best Rewards Consumer site: www.doitbest.com
Updated Admin Site Link: https://genesis.inteqinsights.com/login
Note: FYI – I have received a few cases of store Genesis users who have successfully setup their user credentials, but then receive an ‘email address not found’ message when attempting to...
Goodwill/Point Adjustments
Stores Can Make Goodwill Adjustments Store users can add (or deduct) points for customer accounts when reviewing their profiles in Genesis...
Do it Best is a leading hardware brand representing 4000 stores world-wide. The stores are all independently owned hardware and home improvement retailers that are members of Do it Best Corp., the only full-line, full-service buying cooperative in the hardware, lumber and building materials industry. Do it Best Corp. member stores are located throughout the United States and in 50 countries worldwide. They are free to participate in any of the Do it Best Corp programs they have to ...
Customer Line Phone Number: (888) 266-1799
Opening:
"Thank you for calling the Best Rewards Customer Line. My Name is . May I have your LC# please?"
Account lookup:
*If customer does not have LC # ready, you can look the customer up with any of the following:
1. Telephone number
2. Email address
3. First and Last name
*If you can't locate the account, create a ticket
Account...
Member Line Phone Number: (888) 266-9669
Opening:
"Thank you for calling the Best Rewards Member Line. My Name is . May I have your Store # please?"
How may I assist you today?
Closing:
May I help you with anything else today?
"Thank you for calling the Best Rewards Member Line. Have a nice day (evening)!"
Spanish Opening:
Gracias por llamar a la línea Best Rewards para miembros. Mí nombre es ...
TAGS: Program Features How to Enroll Earn Points Returns Point Expiration Inactive Active Rewards Expire Manual Adjustment
Program Features:
¨ Customers enroll by registering at their local store for FREE
¨ Earn 1 point for every dollar spent in net purchases at any participating Do it Best store. ***Stores may elect to modify the points earned per dollar on specific items or departments (for example a special order may...
TAGS: Sweep schedule In Home date In-Home Date Birthday Mailer Monthly Rewards Annual Rebates
Sweep Overview
Once each month, Do it Best will run Sweeps. This process sums all customer purchases for the previous month and determines if the customer earned a reward depending on the store's reward criteria. Eligible customers will receive their reward via US Mail, according to the mail schedule below.
Monthly rewards and special mailers are mailed using Standard Class...
Updated 10.30.2023
What is the website address where I can view my rewards information?
You can visit us at www.doitbest.com
How much does it cost to join the Best Rewards program?
Nothing, the program is free to join!
How do I enroll in the Best Rewards program?
You can enroll in Best Rewards by visiting any participating Do it Best store and signing up for the program, or you can join online.
...
STORE PARTICIPATION
For questions about store participation, set up bonuses, or change communication elections, contact your Consumer Marketing Specialist at:
· Consumer Marketing department at 260.748.5576 or consumermarketing@doitbest.com
· Retail Programs department at 260.748.5456 or...
The following terms (this “Agreement”) apply to your participation in the Best Rewards Program (“Program”) and your use of the Best Rewards Web site (“Web site”). By signing up or participating in the Program or using or accessing this Web site, you signify your agreement to these terms. If you do not agree to these terms, you may not participate in the Program or use this Web site. ...
TAGS: Creating Tickets Ticket Priority Levels Types of Tickets Missing Rewards Did not receive rewards
Creating Tickets
***Tickets will be acted upon in 24-48 business hours for members/stores, 3-5 business days for customers.***If there is an urgent request, after you create a ticket, alert your Supervisor so they can escalate to the Corporate team.
Reasons to create tickets:
*If agent is unable to locate the account
*Non...
