Knowledge base » Other » Best Rewards Program Overview
Best Rewards Program Overview
Do it Best is a leading hardware brand representing 4000 stores world-wide. The stores are all independently owned hardware and home improvement retailers that are members of Do it Best Corp., the only full-line, full-service buying cooperative in the hardware, lumber and building materials industry. Do it Best Corp. member stores are located throughout the United States and in 50 countries worldwide. They are free to participate in any of the Do it Best Corp programs they have to offer.
Do it Best offers a loyalty program to their members called ‘Best Rewards’ program. Currently, over 450 stores participate in the program. The goal is to drive up member participation in the Best Rewards program and promote store sales, thereby promoting member and customer loyalty.
Participating stores/members sign up customers at their DIB store.
Inte Q collects the data, performs calculations and assigns points to customers based on their purchases. These points are aggregated and when customers that signed up with a member meet the point balance criteria for that specific member, they qualify for rewards that are mailed to them. Current reward mailers expire as follows: Monthly, Annual, Birthday, Mother's and Father's Day as well as Paint expire in 60 days; We Miss You expires in 90 days.
Standard DIY Program
●Monthly: For every 250 points a customer will earn a $5 reward
○Maximum monthly reward of $100 (any remaining points will roll over to the next month)
●Birthday: Any customer who has made a purchase in the last 12 months and has a birth month on file will receive a $5 off $5 reward
●Customers will be able to earn and redeem rewards at any participating Do it Best location in-store and online
●Customers can manage their profile and review their loyalty points and rewards from one account on doitbest.com
●Bonus points: Customers will earn 200 points for signing up
Stores may elect to modify the points earned per dollar on specific items or departments (for example a special order may only earn 1/10 of a point per dollar) or exclude items or departments (zero points per dollar)
Rewards accounts
Customer account numbers for Best Rewards begin with LC+10 digits and generally start with 00 or 000. If the customer provides you an account number that is only numbers, please attempt to look up the account by placing the LC in front of the number they provided you.
Signing up for the program
Membership sign-up is available online and in stores.
Order Materials
If a store calls regarding ordering applications and signage kits, they are available to order through the Member Catalog or they can also be placed by contacting Retail Programs at retail.programs@doitbest.com.
Replacement Cards- N/A
Cardless program
Enrollment process
For questions about store participation in Best Rewards or to set up bonuses, change communication elections or combine accounts:
Please have Stores/Members contact their Consumer Marketing Specialist at:
○Consumer Marketing department at 260.748.5576 or consumermarketing@doitbest.com
○Retail Programs department at 260.748.5456 or retail.programs@doitbest.com
Earning structure
For every 250 points a customer will earn a $5 reward
○Maximum monthly reward of $100 (any remaining points will roll over to the next month)
Additional Info for Members
Important Terminology
| Term | Definition | ||
| Member | A Do it Best Store belonging to the Best Rewards program | ||
| Customer | Best Rewards participant | ||
| Member Number | Store’s unique store number which is between 4 and 5 digits and some may include a letter at the end | ||
| Primary Store Number | Main store number for a chain of stores owned by same person | ||
| Reward | Monthly coupon issued to qualifying customers | ||
| Rebate | Annual coupon issued to qualifying customers | ||
| Spend | Total dollar amount spent in transactions (purchases) | ||
| Point/Reward point | Awarded to customer account based on spend | ||
| LC Number | Customer ID number | ||
| TAT | Another name for the LC number | ||
| DIY | This is your everyday customer | ||
| Pro | Generally for businesses | ||
| Applications | Enrollment forms for the Best Rewards program | ||
| Genesis | The members’ current administration site | ||
