~Reunion Group is an Inte Q client based out of Fort Lauderdale, Florida.
~Reunion Group partners with their clients to offer clubs programs to their client's consumers
~Many of the Reunion Clients are Banks, Retailers, and Gas Companies
Enrollments
Direct Mail (Solo)
~Mail Solicitations
~Done in partnership with clients
~Generally marketed as a VIP program for the consumers
Inbound Telemarketing (IBTM or I/B TM)
~Customer Service Centers
~Post Sale Transactions
CSRs should avoid giving...
Opening the Call
"Thank you for calling Member Services, my name is (CSR Name). How may I help you today?"
Closing the Call
"Thank you for calling (Name of the Program), have a nice day/evening."
...
Most used benefits-50% Off Movie Tickets, Convenience Charge Savings and $20 Annual Gas Rebate
Below are examples of the 50% Off Movie Tickets rebate form and the Convenience Charge Savings rebate...
CSRs should avoid giving out the original enrollment date as much as possible to prevent escalated calls. You can let them know if they do ask.
Frequency of Billing
Annual – Memberships are billed one time per year
Quarterly – Membership is billed every 90 days
~Billing Descriptors generally start with: *RGI
~CSR can issue the current year's credit on annual members, up until the 10 month of the membership period
~For cancellations done during the 11 month, the membership...
