02/12/2021
We are offering a new membership which falls under UMG Clubs called My ID Protection Plus. This is being presented to the members over the phone when they call in to place an order for an item. The members are offered a 14 day trial for $1.99 and then a $19.99 monthly fee. They also have their choice of a $25 Walmart or Visa gift card.
You will be assisting with billing questions, cancellations and any benefit related questions. ...
My ID Protection Plus
Members receive annual credit report access reminder service for all three bureaus, identity monitoring with proactive phone alerts, if your data is found and, if necessary, plus access to identity risk scores that help you see your level of identity theft risk. You’ll also have peace of mind with access to Dark Web monitoring which scans the internet to find exposed information on the dark web. Account activity alerts, lost wallet or purse assistance, and social...
Answering the call
“Thank you for calling My ID Protection Plus, my name is…How may I assist you?”
Customer Service responsibilities:
Answer benefit questions and general assistance with the website.
Websites: Please see the individual member record in CASS/Member IQ for the URL
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Free Annual Credit Report Access Reminder Service (all 3 bureaus): Provides easy access to federally mandated free credit reports from Experian, Transunion, and Equifax, along with a reminder service to request reports every four months (if consumer’s email address is provided).
Identity Risk Scores: A proactive scoring solution based on data, not demographics, to help consumers identify their level of identity theft risk. This is not a credit score or...
For billing questions, cancellation or general benefit information
Phone: 1-866-715-9899
Mail:
Membership Services
PO Box 726
Lombard IL 60148
Email: CustomerService@MemberSrvc.com
If a member needs additional help with a benefit, refer them to the website or you can give them the Toll Free number to the provider, First Watch.
Hours of operation 8:30-5:30 CST Monday through Friday
Toll Free...
