Update 4.24.25
The Premium Bag Toiletry Kit does not contain any items, this item is only a toiletry bag. If a customer calls stating they received an empty bag, let them know the items in the picture are not...
Help Book/Knowledge Base: https://cstickets.shcdirect.com/KB
Customer Service Tickets: https://cslog.shcdirect.com/login.aspx
New Admin Website 12/2024:...
FIS Redemption Calendar
If customer calls in to redeem but it's after the Redemption End Date, this is considered a Late Redemption - agent is to submit ticket and include participant ID # or if they do not have it, their first four and last four digits of their credit card # and item # that customer would like to redeem for.
If customer calls in to redeem and it's within the redemption time frame (redemption start date &...
QU - Quit (go back to previous page)
E - Exit ((go back to previous page)
TR - Transactions (show list of transactions on cardholder's account)
PF - Page forward (brings you to next page)
PB - Page Back (brings you back to previous page)
*All other commands do not need to be used
...
Upon first calling, the member will receive the automated message:
"Thank you for calling Skip the Pin, formerly known as Sign & Earn one of our agents will be with you in a moment."
Answering the Phone:
"Thank you for calling Skip the Pin, formerly known as Sign & Earn Rewards may I please have your participant ID?"
If they do not have their participant ID, please ask "May I have the first and last 4 digits of your credit card number?"...
Earning Structure:
- Earn 1 point for ever net dollar spent excluding PIN and ATM transactions, and returns.
- Upon qualifying for a reward at either the 500, 1000 or 1500 level, the cardholder will receive a qualifier letter in the mail. The letter includes an order form if the cardholder would like to send this via mail. The cardholder can also contact the call center to place their order at: (800)...
Customer Lookup
1.) When you open a session you will be prompted to log in as shown below. Enter your Login and password and press enter.
2.) You will then be provided with the below menu options.
3.) To look up information on a customer's account you would select option 1, "Customer Lookup" and press enter.
4.) You...
Skip the Pin Mailings
1. Announcement Letter and Brochure
2. Self Mailer (Receive 2 reminders)
3. Qualifier Letter
Announcement Letter
Cardholder receives letter welcoming them to the program. Along with this letter, the cardholder also receive the full brochure showing the different items in each level....
The following Status codes are used in the Sign&Earn Rewards Program
System Description
Additional Explanation
A
Active and mailable member
S
Suspended, Ineligible
*If a cardholder is trying to redeem and their account is listed as suspended. They will not be able to redeem even if the account says they are eligible for a reward. Please submit a ticket to the account specialist to investigate...
Sign & Earn Rewards
How does the program work?
The Skip the Pin Program is for members who are debit cardholders and sign for their transactions. You will need to choose Credit and Sign for your purchases in order to receive points. Signing the transactions withdraws funds from your checking account the same way using your PIN would. You will need to make at least 3 signature based purchases totaling $500 or more to qualify for a reward.
How do I earn points? ...
-To be eligible for your free reward, you must make at least $500 in purchases and have at least 3 qualifying signature transactions on your DEBIT card during the program earning period noted on your welcome letter. PIN and ATM transactions will NOT qualify for the program. Your spending level is determined by each dollar in net signature-based purchases and each qualifying signature transaction posted to your DEBIT card account during the program period. Any associated returns credited to...
- Specialists can only communicate by daytime phone number. No email communication is available
- Tickets will be acted upon within 3-5 business days.
- After verifying all contact information with the customer, note that it was verified in the ticket notes
- Never include the full credit card number on a ticket. Only include the first 4 digits and last 4 digits of the card.
- If the ticket relates to a point discrepancy where we are missing transactions:
-->verify the first and last 4 of...
