Knowledge base » Other » How to Answer the Phone/Transferring Calls
How to Answer the Phone/Transferring Calls
Answering the call:
“Good (morning, afternoon, evening), thank you for calling Convenient Care Plus. My name is _______, and who do I have the pleasure of speaking with today?”
Closing the call:
“Thank you for calling Convenient Care Plus, is there anything else I can do to help you out today?” (Follow the script)
Transfer calls
Telehealth-member wants to speak to a doctor (cold transfer)
Transfer to Teledoctor-1-844-362-2447
Health Advocate (cold transfer)
Transfer to a Health Advocate 1-866-695-8622
“Good (morning, afternoon, evening), thank you for calling Convenient Care Plus. My name is _______, and who do I have the pleasure of speaking with today?”
Closing the call:
“Thank you for calling Convenient Care Plus, is there anything else I can do to help you out today?” (Follow the script)
Transfer calls
Telehealth-member wants to speak to a doctor (cold transfer)
Transfer to Teledoctor-1-844-362-2447
Health Advocate (cold transfer)
Transfer to a Health Advocate 1-866-695-8622
