Knowledge base » Tickets
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General: How to open a ticket
The ticket log's URL is: https://cslog.shcdirect.com/ Every agent will have their own log in, to open and view tickets. Tickets should be opened for any call where agents have exhausted every option to assist the customer and answer their questions. If the customer is left unsatisfied, or unassisted, agents should open tickets with a clear, yet brief description of the customers questions, and the agents findings, or steps taken to assist...
