Guard Street Programs-Legal Club and Travel Security   print

Product-Legal Club of America
Family Protection Plan (our program, Privacy Plus will be included with this product)

Benefits Included:
· Digital Vault
· Secure Email
· Secure Web Tool
· Password Manager

· Guard Street Customer Service Role: Thoroughly answer customer support questions and assist them in activating their Guard Street benefits.
·
URL: www.legalclub.com· Members log in to the Guard Street portal through Legal Club

Client Background: Legal Club of America is one of the nation’s largest legal services providers. They offer multiple benefits including Group Legal (for employees), ID Theft protection, Tax services and more through associations, employers and other membership programs.
Guard Street Customer Service Role (Radius): Thoroughly answer customer support questions and assist them in activating their Guard Street benefits.
Legal Club Contact Information: 1-800-305-6816 for client billing and other questions pertaining to their plan beyond the Guard Street benefits. If we receive a call from their customers inquiring about billing or cancellation, politely transfer them to Legal Club of America.
This would be a warm transfer. You should identify yourself as a Guard Street agent and advise the Legal Club rep that you are calling with a Legal Club member on the line who wants to cancel/has a billing question, etc. If the member is calling outside of their hours of operation, please provide the Member Services toll free number to the member so they can call during business hours.
Legal Club hours of operation are:
• 7:00 am to 7:00 pm CST, Monday – Friday
• 9:00 am to 5:00 pm CST, Saturday

FAQ's

What is Guard Street?
GUARD STREET provides protection tools for your data and privacy while you travel and while you’re at home. Should your information ever be compromised by identity thieves, our program also provides identity theft insurance and access to counselors to restore your good name. GUARD STREET is carefully designed to provide online protection while you’re shopping, banking, sending emails, storing precious documents and navigating the internet. The tools can be used from any device including your mobile device, laptop or desktop computer.

When you use the protection tools, you can rest assured that hackers, cybercriminals and others who may be spying on you will not be able to see your precious information while you are using them online like credit card numbers, account numbers, passcodes, websites you navigate or even important travel documents you may need to access while you are away (like medical records or financial records).

What Protection Tools Are Included In Your Program?
Your membership includes the following protection tools.
• Secure Data Vault to store important documents like medical records, financial records, travel itineraries, passports or anything you want protected.
• Secure Email Account that allows you to send email securely without worrying about others accessing the content or files included in your emails.
• Secure Web Tool that allows you to protect your data like your credit card number, account numbers passwords and more as you are online at or away.
• Password Manager makes it easier to use a strong and unique password for every website.

How Do I Access My Protection Tools?
It’s quite easy. Simply log into your program and go to your Peace Of Mind benefits. From there, you can access your Guard Street protection tools. Simple instructions are also provided for downloading or using your protection tools from your computers or mobile devices.

How Can The Digital Vault Protect My Family?
Your personal Guard Street Data Vault provides you a place to securely store, share and access all of your important documents, photos, emails and passwords. It provides you the same safety, security and privacy as a Swiss bank account. All the information stored in your Guard Street Data Vault is on servers located in Switzerland. It is protected using military grade encryption, under the same privacy laws that govern the Swiss banking industry. Many of the largest banks in Switzerland store their data in the same data center that houses your Guard Street Data Vault. The following are some of the typical documents you could store for your family and access at home or while you travel.
Medical Information
Prescription medication lists, dosages and allergies
Family immunization records
Test results
Dental records
X-rays

In an emergency, Guard Street can put valuable, possibly lifesaving medical information, right at your fingertips from your mobile phone or tablet.
Financial Documents
Mortgage papers
Bank and credit card statements
Tax preparation and filing documents
Tax returns, receipts
Retirement Plan documents
Insurance policies
Photos of insured items

Travel Documents
Plane/train/cruise tickets
Reservation confirmations and numbers
Itineraries
Receipt copies
Copies of visas, passports or immunization records

Legal Documents
Wills
Healthcare directives
Bills of Sale or Purchase
Auto/Boat/RV Titles
Property deeds
Social Security card copies
Guard Street provides peace of mind by ensuring all of your important information is safe and available, whenever and wherever you need it. Make sure to use your Guard Street Data Vault for all your important documents. Transferring paper documents to your Guard Street Data Vault is as easy as taking a picture with your smartphone and uploading.
When Should I Use My Digital Vault?
You should store any important document in your Digital Vault. It is important to store such information off of your primary computer in case it is hacked or damaged. If you will need to access important information while you are traveling, make sure it is safely stored in your Digital Vault for easy and secure access.

Tell Me About The Secure Email Account
Using your Guard Street secure email account lets you rest assured that all of your stored email is secure. A Guard Street email account ensures your information is always safe from hackers and identity thieves. Your email is protected using military grade encryption, under the same privacy laws that govern the Swiss banking industry. Many of the largest banks in Switzerland store their data in the same data center that houses your Guard Street Data Vault. Your emails are scanned for viruses and you can even require a passcode for another party to open your email. You can access your email from your computer or any smart phone.
When Should I Use My Secure Email Account?
You should use this as your primary email account. Set it up on your mobile device. It is quite easy to configure. At a minimum, you should use this account for sending documents or communications that you need to be secure.

What Protection Will The Secure Web Tool Provide?
Use Public Wi-Fi Hotspots Securely
Though convenient, public Wi-Fi networks are often unsecured, creating a breeding ground for eavesdroppers and criminals. Whether you post to Facebook or shop online, Guard Street’s Secure Web Tool allows you to safely connect on Wi-Fi hotspots.

Avoid Data Theft Protection
Your online activities reveal intimate details about yourself including: banking and credit card information, medical history, passwords, and private communication. Guard Street’s encrypted private network helps to prevent data and identity theft before it happens.

Surf Sites Discreetly and Anonymously
Criminals, website profilers, employers, and even your ISP can easily track your device’s unique IP address and monitor your online activity. Guard Street masks your true IP address, ensuring all of your Internet activities remain private and confidential.

Guard Street’s Secure Web Tool is compatible with multiple platforms, including Mac (Lion, Mountain Lion, and Mavericks), Windows (XP, Vista, 7, 8), and Linux. Additionally you can configure your mobile Android, iPhone, iPad, and iPod touch (iOS 5.0 or greater) devices to utilize the service!


How Does The Password Manager Work?
Members simply remember their Master Password and our tool will automatically fill in their unique username and password on any login screen. It will also fill in the check-out form for faster online check outs. Members may store unlimited passwords and safe the time and skip the hassle of online forms. Includes app.

Sync With All Devices
Our password manager may be downloaded on multiple devices and sync across devices (MAC, IOS, Android, PC). If a device is lost or stolen, the member remotely erase data from the old device and simply download the app to a new device, enter their Master Password and all of their information will sync within seconds.

Bank Grade Security
Uses a high level of security and form of encryption that has never been cracked. All of the information stored is encrypted and decrypted locally. So, data is never transmitted without being fully secured and we never have access to usernames, passwords or account details. There is an extra layer of security by adding a 2-step verification process.

Secure Sharing and Back Up
It’s also easy for the member to securely share information with people they trust for emergencies. Members have complete control over who receives the information as well as how long they have access to it. Backs up an encrypted copy of the data to a secure cloud storage location.


Program Name: Travel Security

Guard Street Benefit(s) Included:
· Guard Street Digital Vault
· Secure Email Account
· Secure Web Tool
· It is important to note that some customers will only have a Secure Web Tool and other customers will have all of the benefits above.

Guard Street Customer Service Role: Thoroughly answer customer support questions and assist them in activating their Guard Street benefits.

Client Contact Information: (800) 290-0523 for client billing and other questions pertaining to their plan beyond the Guard Street benefits. Should we receive an email pertaining to their plan or billing which is beyond the Guard Street benefits, forward them to memberservices@careington.com.

Customer Login: We will not always have the customer email on file. Therefore, customers will enter their MEMBERSHIP ID which is provided through the Careington service. We have created a login page below. After the customer enters the membership id and enters their temporary password “GUARDMENOW”, they will be prompted to enter an email address to enter the portal
How to Access the Services:
· Access your protection by following 3 easy steps:
1. LOG IN: Go to https://plus1.gslanding.com and enter your member ID and temporary password which is guardmenow.
2. ACTIVATE: Just click and follow the simple instructions to access or download the tools.
3. USE: Most protection tools are working 24/7, while others are there when you need them most.

Program Name: Your Travel Security

Client Benefits Included:
· Discounted Legal Services
· Financial Counselling
· Identity Theft Resolution Services
· Guard Street Digital Vault, Secure Email Account and Secure Web Tool
Guard Street Benefit(s) Included:
· Guard Street Digital Vault
· Secure Email Account
· Secure Web Tool

Guard Street Customer Service Role: Thoroughly answer customer support questions and assist them in activating their Guard Street benefits.

Client Contact Information: (800) 290-0523 for client billing and other questions pertaining to their plan beyond the Guard Street benefits. Should we receive an email pertaining to their plan or billing which is beyond the Guard Street benefits, forward them to www.memberservices@careington.com.