Knowledge base » Other » Best Rewards Customer/Member Hot Topics
Best Rewards Customer/Member Hot Topics
3/31/2025
February Rewards-Delay
The February Rewards were sent out a week late. They will start getting in homes around 4/3-4/4 (majority should be in home by 4/8-4/9).
3/5/2025
Preferred Stores
When you see Preferred Store 6790 - Do It Best on the member record this means they make most of their purchases online, so they do not have a preferred store. When a customer calls with any reward issues you would need to create a ticket and escalate to our team and not send the customer to a store.
Example: Customer enrolled online and makes most of their purchases on at doitbest.com
Enrollment Store: 6790-Do It Best Preferred Store: 6790-Do It Best
03/21/2024
Points Reminder
Stores may elect to modify the points earned per dollar on specific items or departments (for example a special order may only earn 1/10 of a point per dollar) or exclude items or departments (zero points per dollar)
12.04.23
Below is a list of DIB stores who want their customers to contact them regarding reward/point issues. If they are just inquiring about their points or if they have a reward coming to them, you can answer those questions. You can give the customers the name and phone numbers listed below. *5/10/24 we removed Craftwood Lumber.
• Hills Flat Lumber - #5645
Dennis 530-273-6171
• Trio Hardware – #1032
Ritsa (owner) 516-935-8385
12.01.2023
If you have a DoItBest customer who is having trouble with their Doitbest.com online account, customers not seeing their points/transactions when they access the online account, please refer them to the DoItBest team. See below.
For all doitbest.com issues/questions, please direct the customers to:
Ph: 1-855-828-9792
Monday-Friday 8:00 AM-6:30 PM EST
11.16.2023
Redeeming a Reward Card Online
The highlighted information is what the customer will need to enter to redeem online, they can enter either the “online promo code” (6 digits) or the number under the barcode (12 digits). In order to be able to apply a reward, they have to be logged into their account and that account has to be linked to their rewards account as they perform the Reward Validation before applying the reward to the order.
10.02.2023
If a store calls regarding ordering applications and signage kits, they are available to order through the Member Catalog or they can also be placed by contacting Retail Programs at retail.programs@doitbest.com.
February Rewards-Delay
The February Rewards were sent out a week late. They will start getting in homes around 4/3-4/4 (majority should be in home by 4/8-4/9).
3/5/2025
Preferred Stores
When you see Preferred Store 6790 - Do It Best on the member record this means they make most of their purchases online, so they do not have a preferred store. When a customer calls with any reward issues you would need to create a ticket and escalate to our team and not send the customer to a store.
Example: Customer enrolled online and makes most of their purchases on at doitbest.com
Enrollment Store: 6790-Do It Best Preferred Store: 6790-Do It Best
03/21/2024
Points Reminder
Stores may elect to modify the points earned per dollar on specific items or departments (for example a special order may only earn 1/10 of a point per dollar) or exclude items or departments (zero points per dollar)
12.04.23
Below is a list of DIB stores who want their customers to contact them regarding reward/point issues. If they are just inquiring about their points or if they have a reward coming to them, you can answer those questions. You can give the customers the name and phone numbers listed below. *5/10/24 we removed Craftwood Lumber.
• Hills Flat Lumber - #5645
Dennis 530-273-6171
• Trio Hardware – #1032
Ritsa (owner) 516-935-8385
12.01.2023
If you have a DoItBest customer who is having trouble with their Doitbest.com online account, customers not seeing their points/transactions when they access the online account, please refer them to the DoItBest team. See below.
For all doitbest.com issues/questions, please direct the customers to:
Ph: 1-855-828-9792
Monday-Friday 8:00 AM-6:30 PM EST
11.16.2023
Redeeming a Reward Card Online
The highlighted information is what the customer will need to enter to redeem online, they can enter either the “online promo code” (6 digits) or the number under the barcode (12 digits). In order to be able to apply a reward, they have to be logged into their account and that account has to be linked to their rewards account as they perform the Reward Validation before applying the reward to the order.
10.02.2023
If a store calls regarding ordering applications and signage kits, they are available to order through the Member Catalog or they can also be placed by contacting Retail Programs at retail.programs@doitbest.com.
