Knowledge base » Other » UMG Clubs Overview
UMG Clubs Overview
UMG Club's programs are all located in Member IQ, regardless of the client.
Enrollments
Inbound Telemarketing (IBTM or I/B TM)
Customer Service Centers
Post Sale Transactions
Catalog Orders
As seen on TV Products
“When you placed an order over the phone, you were offered our membership program.”
Outbound Telemarketing (OBTM or O/B TM)
Outbound Calls (Typically, only for Combined Insurance customers)
Done in partnership with clients
“You were contacted by one of our Marketing Partners who offered the membership program.”
Direct Mail
Done in partnership with clients
"This was offered to you through the mail."
Online Enrollments (Web enrollments/REALTIME)
Email Marketing
Post Sale Transactions
As a “Thank You” for enrolling into the program, a member may be eligible to receive a gift for trying out the program.
CSRs can tell a member that they see they were offered a {gift} at the time of enrollment, for trying out the program.
Frequent Premiums used are:
$25 Gift Cards (Target, Walmart, VISA)
$50 Gift Cards (Target, Walmart, VISA)
*Members must send in a redemption card to receive the gift.
*Members must be active at the time of redemption for the gift.
Trial Periods – At enrollment, a member will have a short trial period.
30 days free
30 days for $1.99 ($1.49, $4.99)
30 days Risk Free (member is billed immediately, but can receive a full credit anytime within that 30 days)
Billing
Annual – Memberships are billed one time per year
Quarterly – Membership is billed every 90 days
Monthly – Membership is billed one time per month
Billing Descriptors – A billing descriptor will be the small description located next to the charge on a member's billing statement.
CSR’s can use these billing descriptors to identify that these charges below to our programs.
Typical Billing Descriptors may start with: UMG* TFX*
Enrollments
Inbound Telemarketing (IBTM or I/B TM)
Customer Service Centers
Post Sale Transactions
Catalog Orders
As seen on TV Products
“When you placed an order over the phone, you were offered our membership program.”
Outbound Telemarketing (OBTM or O/B TM)
Outbound Calls (Typically, only for Combined Insurance customers)
Done in partnership with clients
“You were contacted by one of our Marketing Partners who offered the membership program.”
Direct Mail
Done in partnership with clients
"This was offered to you through the mail."
Online Enrollments (Web enrollments/REALTIME)
Email Marketing
Post Sale Transactions
As a “Thank You” for enrolling into the program, a member may be eligible to receive a gift for trying out the program.
CSRs can tell a member that they see they were offered a {gift} at the time of enrollment, for trying out the program.
Frequent Premiums used are:
$25 Gift Cards (Target, Walmart, VISA)
$50 Gift Cards (Target, Walmart, VISA)
*Members must send in a redemption card to receive the gift.
*Members must be active at the time of redemption for the gift.
Trial Periods – At enrollment, a member will have a short trial period.
30 days free
30 days for $1.99 ($1.49, $4.99)
30 days Risk Free (member is billed immediately, but can receive a full credit anytime within that 30 days)
Billing
Annual – Memberships are billed one time per year
Quarterly – Membership is billed every 90 days
Monthly – Membership is billed one time per month
Billing Descriptors – A billing descriptor will be the small description located next to the charge on a member's billing statement.
CSR’s can use these billing descriptors to identify that these charges below to our programs.
Typical Billing Descriptors may start with: UMG* TFX*
