Knowledge base » Other » FIS - Skip the Pin Redemption Calendar
FIS - Skip the Pin Redemption Calendar
FIS Redemption Calendar
If customer calls in to redeem but it's after the Redemption End Date, this is considered a Late Redemption - agent is to submit ticket and include participant ID # or if they do not have it, their first four and last four digits of their credit card # and item # that customer would like to redeem for.
If customer calls in to redeem and it's within the redemption time frame (redemption start date & redemption end date) but you are getting a message saying "Redemption not available as of 'Date here' " - agent must submit a ticket with participant ID # and the item # that customer would like to redeem for.
If customer calls in to redeem but it's after the Redemption End Date, this is considered a Late Redemption - agent is to submit ticket and include participant ID # or if they do not have it, their first four and last four digits of their credit card # and item # that customer would like to redeem for.
If customer calls in to redeem and it's within the redemption time frame (redemption start date & redemption end date) but you are getting a message saying "Redemption not available as of 'Date here' " - agent must submit a ticket with participant ID # and the item # that customer would like to redeem for.
