Knowledge base » Other » FIS - Skip the Pin - Status Codes
FIS - Skip the Pin - Status Codes
The following Status codes are used in the Sign&Earn Rewards Program
*If a cardholder is trying to redeem and their account is listed as suspended. They will not be able to redeem even if the account says they are eligible for a reward. Please submit a ticket to the account specialist to investigate
| System Description | Additional Explanation |
| A | Active and mailable member |
| S | Suspended, Ineligible |
*If a cardholder is trying to redeem and their account is listed as suspended. They will not be able to redeem even if the account says they are eligible for a reward. Please submit a ticket to the account specialist to investigate
